How UVeye Drives Transparency, Trust, and Performance Across Sales, Service, and Parts

The Partnership

Markley Motors adopted UVeye’s AI-powered inspection systems, fully integrating with Reynolds & Reynolds, to support sales, service, and parts operations with transparency and automation.

The Challenge

This family-owned dealership faced rising customer expectations while maintaining its reputation. Service teams needed accuracy and transparency, parts managers balanced inventory with demand, and sales staff delivered quick, fair appraisals. Ownership worked to honor tradition while embracing innovation.

Impact Across Departments

Service Department

• Cuts check-in by ~10 minutes per vehicle (~3,500 ROs annually)
• Real-time detection of severe tire wear builds safety and trust
• Customers increasingly trust scans over verbal recommendations

Parts Department 

• Tire sales up 36% with Dealer Tire integration
• Flags expired tires to optimize inventory
• Clear tread-depth reports drive alignment sales and confidence

Sales Department

• Catches hidden damage during appraisals, saving ~$500 per car
• Detects transport damage on ~10% of new vehicles before delivery
• Scan-backed findings increase customer trust

Ownership Perspective

• Reinforces Markley Honda’s core value of transparency
• Strengthens family legacy of honesty and customer care

In Conclusion

Markley Motors proves that a fourth-generation family dealership can honor its legacy while embracing modern technology. With UVeye, they’ve increased sales, improved accuracy, and strengthened customer trust all while staying true to their values.